Frequently Asked Questions
Everything you need to know before you buy.
Our fabric is woven in-house in three weights — AiroFlex™ for light support, CoreFlex™ for mid, and TitanFlex™ for strong and super strong. Each one is engineered for sculpting, breathability and all-day stay-put power — unlike typical shapewear that rolls or suffocates. Every product page tells you which weight you're getting.
We recommend using our size guide on the product page. If you're between sizes, we suggest sizing up for maximum comfort throughout the day. Still unsure? Contact us at contact@hershapeco.com and our team will be happy to help.
No problem. We offer easy exchanges within 30 days. Just contact us by email at contact@hershapeco.com and our team will assist you promptly.
We provide tracked worldwide delivery. Orders are typically processed within 1–2 business days. Delivery times vary depending on the destination, but most orders arrive within 5–12 business days after dispatch, except in circumstances beyond our control. Delivery is completely free on every order.
Your tracking code is usually available within 1–2 business days after your order has been processed and will be sent to the email address used during checkout. You can track your order directly through the link provided in that email.
You have 30 days to return or exchange your order. Refunds are processed after the returned product has been received and inspected at our logistics centre. Simply contact us at contact@hershapeco.com and our team will provide the return or exchange instructions.
Machine wash at 30°C on a delicate cycle. Lay flat to dry — do not tumble dry, as heat will degrade the fabric over time. Do not bleach or iron. Following these steps will keep your bra in perfect condition for longer.
Our international customer support team is available 7 days a week. Reach us at contact@hershapeco.com and we'll get back to you as quickly as possible.